In the Desktop support program students will learn:
Fundamentals of Information Technology
Students will learn how to address issues including:
IT Concepts and Terminology
Infrastructure Setup
Applications & Software
Software Development
Database Fundamentals
Security Essentials
Fundamentals and intermediate skills of Software and Hardware support
Students will learn how to address issues including:
Hardware
Operating Systems
Software Troubleshooting
Networking
Hardware & Network Troubleshooting
Security
Mobile Devices
Virtualization & Cloud Computing
Operational Procedures
End User Awareness
Students will learn how to address issues including:
Information Protection
Cyber Terrorism
Social Engineering
Remote Worker Security
Virus Protection
Password Security
Web Browser Security
Email Security
Instant Messaging Security
Telephone Security
Mobile Security
Intermediate Network Concepts
Students will learn how to address issues including:
Networking Concepts
Infrastructure
Network Operations
Network Security
Network Troubleshooting & Tools
Intermediate Security Concepts
Students will learn how to address issues including:
Attacks, Threats and Vulnerabilities
Architecture and Design
Implementation
Operations and Incident Response
Governance, Risk and Compliance