Desktop Support Technician

Desktop Support Technician Program by Total Cyber Solutions

IT, Desktop, Helpdesk or Technical support is the key source of technical help for businesses. These services are the main technical support needed in an organization. Support personnel are in high demand as they ensure hardware, software and networks are operating at top levels. Graduates of the Total Cyber Desktop Support Technician Program are prepared for employment in a number of entry-level positions including:

  • PC Repair: Repair and replace computer hardware
  • Desktop Support: Provide software fixes for users
  • IT Security: Work with industry leading firewalls, security programs and antivirus software
  • Help Desk: Provide user support and troubleshooting
  • Networking: Communications between computers using switches, routers and cables

Learn the Industry Standards

Refine your skills and learn the industry standards and best practices to elevate your Desktop Support career.

Excel Your Career

Our Desktop Support certification will show employers that you have the necessary skills to get the job done.

Learn New Tools

Learn how to use multiple Operating Systems, help tickets and industry leading tools and software.

Better Opportunities

The skills you gain from this course can help you negotiate better pay or even get a higher-level position. 

What You Really Want to Know


Average Salary 

Career Outlook

A Variety of career paths. This means there are many opportunities waiting for you. Your new career outlook is Bright!

Projected Growth

Employment 2019: 687,000 Employees

Projected Openings over 10 years:  53,000

Top Sought-After Skills by Employers

  • Problem Solving
  • Communication
  • Logical Thinking
  • Attention to Detail
  • Cooperation
  • Stress Tolerance

Related Jobs

  • Computer Support Specialist
  • Computer Technician
  • IT Specialist

From “Computer User Support Specialists” and “15-1232.00 – Computer User Support Specialists” by the National Center for O*NET Development. Used under the CC BY 4.0 license.

Desktop Support Course Syllabus

Desktop Support Course Syllabus

In the Desktop support program students will learn: 

Fundamentals of Information Technology  

Students will learn how to address issues including: 

IT Concepts and Terminology 

Infrastructure Setup 

Applications & Software 

Software Development 

Database Fundamentals 

Security Essentials 


Fundamentals and intermediate skills of Software and Hardware support 

Students will learn how to address issues including: 


Operating Systems 

Software Troubleshooting 


Hardware & Network Troubleshooting 


Mobile Devices 

Virtualization & Cloud Computing 

Operational Procedures 


End User Awareness 

Students will learn how to address issues including: 

Information Protection 

Cyber Terrorism 

Social Engineering 

Remote Worker Security 

Virus Protection 

Password Security 

Web Browser Security 

Email Security 

Instant Messaging Security 

Telephone Security 

Mobile Security 


Intermediate Network Concepts 

Students will learn how to address issues including: 

Networking Concepts 


Network Operations 

Network Security 

Network Troubleshooting & Tools 


Intermediate Security Concepts 

Students will learn how to address issues including: 

Attacks, Threats and Vulnerabilities 

Architecture and Design 


Operations and Incident Response 

Governance, Risk and Compliance