Desktop Support Technician
Desktop Support Technician Program by Total Cyber Solutions
IT, Desktop, Helpdesk or Technical support is the key source of technical help for businesses. These services are the main technical support needed in an organization. Support personnel are in high demand as they ensure hardware, software and networks are operating at top levels. Graduates of the Total Cyber Desktop Support Technician Program are prepared for employment in a number of entry-level positions including:
- PC Repair: Repair and replace computer hardware
- Desktop Support: Provide software fixes for users
- IT Security: Work with industry leading firewalls, security programs and antivirus software
- Help Desk: Provide user support and troubleshooting
- Networking: Communications between computers using switches, routers and cables
Learn the Industry Standards
Refine your skills and learn the industry standards and best practices to elevate your Desktop Support career.
Excel Your Career
Our Desktop Support certification will show employers that you have the necessary skills to get the job done.
Learn New Tools
Learn how to use multiple Operating Systems, help tickets and industry leading tools and software.
Better Opportunities
The skills you gain from this course can help you negotiate better pay or even get a higher-level position.
What You Really Want to Know
$52k
Average Salary
Career Outlook
A Variety of career paths. This means there are many opportunities waiting for you. Your new career outlook is Bright!
Projected Growth
Employment 2019: 687,000 Employees
Projected Openings over 10 years: 53,000
Top Sought-After Skills by Employers
- Problem Solving
- Communication
- Logical Thinking
- Attention to Detail
- Cooperation
- Stress Tolerance
Related Jobs
- Computer Support Specialist
- Computer Technician
- IT Specialist
From “Computer User Support Specialists” and “15-1232.00 – Computer User Support Specialists” by the National Center for O*NET Development. Used under the CC BY 4.0 license.
Desktop Support Course Syllabus
In the Desktop support program students will learn:
Fundamentals of Information Technology
Students will learn how to address issues including:
IT Concepts and Terminology
Infrastructure Setup
Applications & Software
Software Development
Database Fundamentals
Security Essentials
Fundamentals and intermediate skills of Software and Hardware support
Students will learn how to address issues including:
Hardware
Operating Systems
Software Troubleshooting
Networking
Hardware & Network Troubleshooting
Security
Mobile Devices
Virtualization & Cloud Computing
Operational Procedures
End User Awareness
Students will learn how to address issues including:
Information Protection
Cyber Terrorism
Social Engineering
Remote Worker Security
Virus Protection
Password Security
Web Browser Security
Email Security
Instant Messaging Security
Telephone Security
Mobile Security
Intermediate Network Concepts
Students will learn how to address issues including:
Networking Concepts
Infrastructure
Network Operations
Network Security
Network Troubleshooting & Tools
Intermediate Security Concepts
Students will learn how to address issues including:
Attacks, Threats and Vulnerabilities
Architecture and Design
Implementation
Operations and Incident Response
Governance, Risk and Compliance
