Privacy
Updated June 27, 2021
WHO ARE WE?
Our website address is: https://training.totalcyber.com.
AT TOTAL CYBER SOLUTIONS, LLC WE BELIEVE THAT PRIVACY IS IMPORTANT FOR OUR CUSTOMERS’ TRUST.
OUR PRIVACY PRACTICES ARE INFORMED BY KEY PRINCIPLES:
Accountability. We are responsible for the protection of Personal Information entrusted to us.
TRANSPARENCY AND CONTROL
We inform customers when we collect their Personal Information and we honor their preferences for contacting them.
THIRD PARTIES PROCESSING OUR INFORMATION.
We choose trustworthy vendors and suppliers to process our Personal Information and we require them to commit to adequate privacy and data security standards. We require our partners to commit to privacy policies and standards that we consider adequate.
PRIVACY BY DESIGN
We apply privacy requirements and the principles of our Privacy Policies when designing our products and when implementing new technologies internally.
DATA INTEGRITY AND PROPORTIONALITY
We collect Personal Information to use it for specific and legitimate business purposes. We collect what we need to get the job done, we store it safely and accurately and we retain it as needed for its intended purpose.
CUSTOMER BENEFIT/VALUE FOR CUSTOMERS
We share with our customers the benefits/value we derive from processing their Personal Information
SECURITY
We implement technical, organizational, and physical security measures to ensure an appropriate level of security of the Personal Information we process.
This privacy statement applies to our online privacy practices and it may apply to our offline data collection, if we refer to this statement. It tells you which information we collect when you visit Total Cyber Solutions, LLC’ websites (“Sites”), and how we use it.
Total Cyber Solutions, LLC Products and Training are solely for use by those who purchase the Products and Training.
Read the following article to know more about GDPR-related questions and documentation.
INFORMATION WE COLLECT
When you visit our Sites, for instance to request information, sign up for newsletters, request online product demonstrations, download a whitepaper, register for webcasts or events, register an opportunity, activate an app from our Cloud Services Portal, post comments in our LIVE Community, register a product and enroll in customer support, or to propose your products and services as a vendor, we collect and we ask you to provide information about yourself (“Your Information”) that may include:
Contact details, including your name, business address, business e-mail address, phone number, the company you work for, your job title or business role, your area of responsibility, your country or region;
User ID and password, if you establish an account with us;
Chat information, you provide when interacting online with our sales team or customer service;
Information about your computer or device, including browser type and settings;
Log data, including information such as your computer’s IP address, the webpage you were visiting before you came to our Site, pages you visit on our Site, time spent on those pages, information you search for on our Site, access times and dates, and other statistics;
History of interaction with our webpages and LIVE Community and traffic data relating to your Internet connection;
Other information that does not specifically identify you, such as actions taken on our websites.
Providing your data is optional, but it may be necessary for certain services, such as product registration, to access content, such as whitepapers, to activate or access an app or a cloud service, or to qualify your suitability as a vendor. In such cases, if you do not provide your information, we may not be able to provide you with the requested services.
If you visit our Sites to apply for a job at Total Cyber Solutions, LLC, our Career portal will display the applicable privacy notice.
HOW WE USE YOUR INFORMATION
We use Your Information mainly to interact with you, to provide you with support services, to make it easy to navigate our Sites, to improve our Sites and our products, and to offer you Cortex apps and services from the Cloud Services Portal, content and services that might interest you.
We use Your Information as follows, where the processing is necessary to establish or administer our agreement with you:
Create a single sign on for access to your Total Cyber Solutions, LLC online account, our portals, and our online community;
Verify your identity and entitlement to products or services, when you contact us or access our services;
Allow you to register products or services purchased on behalf of your company;
Allow you to activate and access Cortex apps on our Cloud Services Portal;
Communicate with you regarding support services and provide you with critical service updates;
Allow you to register opportunities;
Provide you with technical and customer support, and enable the provisioning of services;
Register you for events;
Determine your qualifications and suitability as a vendor, and make decisions to purchase goods or services from you;
Determine the entity you are connecting from.
We use Your information as follows, where the processing is based on our legitimate business interests to communicate with you and improve users’ experience, improve our products and services, protect our security, and defend our legal rights:
Subscribe you to newsletters, and manage your subscriptions and preferences;
Call you or e-mail you with updates and marketing as described in this statement;
Evaluate our marketing campaigns and sales opportunities;
Solicit your opinion or feedback;
Research and implement product improvements and product updates;
Evaluate and improve the quality of our products, services and Sites;
Provide you with a customized experience when you visit our Sites;
Determine the effectiveness of our banner ads;
Secure our systems and applications;
Enforce our legal rights and comply with legal requirements;
Monitor, administer, and analyze use of the Sites; increase our Site’s functionality and user-friendliness.
We may also use Your information where processing is necessary for us to comply with legal obligations, including responding to legal process or lawful requests. Lastly, we may use your information with your consent, where required by applicable law.
CONTACT US – YOUR RIGHTS
Total Cyber Solutions, LLC Inc., in Fairfax, Virginia, US, is the controller of your Personal Information.
If you have questions or concerns about this Privacy Statement or our privacy and security practices you can send an e-mail to privacy@totalcyber.com.
You have the right to request access to Your Information and to rectify it, to object to data processing, to request the erasure of Your Information, and to withdraw your consent. You can exercise your rights by sending an email to individualrights@totalcyber.com Or filling Individual Rights Form.
You also have the right to lodge a complaint with the competent Data Protection Authority.
INFORMATION FROM THIRD PARTIES
Third parties may provide us with information about you from online and offline sources. We may combine such information with the information we already have about you, to provide you with a better experience, to determine your interest in our products, and to improve the quality of our offerings. For instance, we may use third party web analytics tools to pool together contact information collected through any of our forms or email campaign with contact information provided by you via opt-in on other websites form or email – to identify you when you visit our websites.
We may also aggregate Your Information with information collected from other website visitors, to generate statistics, and analyze and understand how visitors use our Sites.
MARKETING
We use Your Information to contact you with Total Cyber Solutions, LLC’ newsletters, marketing, promotional materials, and other information and products that may be of interest to you, including personalized predictive recommendations. This may include using demographic, geographic, firmographic or trend data provided by third parties, where permitted. Contact details, including phone numbers and email addresses, may be used to contact you.
If you do not want us to e-mail you, you can choose not to give your permission on the webpages and/or forms with which we collect Your Information. Please note that in some regions this may involve un-checking a box.
At any time, if you no longer wish to receive communications from us, you can unsubscribe by following the unsubscribe instructions provided in the communication, or by updating your e-mail subscriptions at https://www.totalcyber.com, or by sending a message to unsubscribe@totalcyber.com.
COOKIES, PIXELS, AND OTHER WEB TECHNOLOGIES
We use cookies or tags, including third party cookies and query string parameters in URLs, for different purposes, including presenting you with information based on your browsing preferences, such as language and geographical region; collecting statistics regarding your website usage; allowing automated login; providing us with business and market information; and, in some cases, enabling us to provide you with interest-based ads on sites other than our own. We also use cookies and pixels to collect information about our email campaigns, including whether you’ve clicked or opened an email we’ve sent you. However, we do not track your activities on other sites. If you click on our ads, we will know only the domain you came from.
Cookies are small text files that are placed on your computer or device by websites that you visit or HTML-formatted emails you open. You can choose to reject or turn off cookies through your browser settings and you can manage your preferences through our cookie consent manager. You can also manage your cookies to control your information. If you do not accept cookies, however, you may not be able to use all the functionalities of the Sites.
You may opt out of third-party cookies at the following websites:
http://networkadvertising.org/optout_nonppii.asp
http://www.aboutads.info/choices
http://www.clicktale.net/disable.html
http://preferences-mgr.truste.com
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
ANALYTICS
In this subsection you should note what analytics package you use, how users can opt out of analytics tracking, and a link to your analytics provider’s privacy policy, if any.
By default, WordPress does not collect any analytics data. However, many web hosting accounts collect some anonymous analytics data. You may also have installed a WordPress plugin that provides analytics services. In that case, add information from that plugin here.
DO-NOT-TRACK
There are different ways you can prevent tracking of your online activity. One of them is setting a preference in your browser that alerts websites you visit that you do not want them to collect certain information about you. This is referred to as a Do-Not-Track (“DNT”) signal.
Please note that our websites may not recognize or react in response to DNT signals from Web browsers. At present, there is no universally accepted standard for what a company should do when a DNT signal is detected. In the event a final standard is established, we will assess how to appropriately respond to these signals.
For more detailed information about cookies, Do-Not-Track and other tracking technologies, please visit allaboutcookies.org and allaboutdnt.com.
Total Cyber Solutions, LLC BLOG
If you choose to post comments on the Total Cyber Solutions, LLC Blog, accessible at http://www.totalcyber.com/blog (the “Blog”), be aware that other users of the blog will see your name, website, and the content of your comments, and may interact with you in response to your comments. Using our Blog may be subject to additional terms.
COMMENTS
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Where we send your data.
Visitor comments may be checked through an automated spam detection service.
INFORMATION SHARING AND DISCLOSURE
We do not sell, lease, rent or give away Your Information. We only share Your Information as described below, with our affiliates, business partners, service providers that process information on our behalf, and law enforcement. If we share Your Information, we require those we share it with to comply with appropriate privacy and confidentiality requirements, and security standards.
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
OUR AFFILIATES
Total Cyber Solutions, LLC is a global company, with affiliates in many countries. To conduct our business, Your Information may be transferred to Total Cyber Solutions, LLC in the United States, or to subsidiaries of Total Cyber Solutions, LLC, which may be in Europe, in the Middle East, Africa, Asia Pacific or Japan. Transfers will occur in compliance with applicable requirements. If you are in the European Union and Your Information is transferred to a country not approved by the EU Commission as providing adequate protection for the rights and freedoms of data subjects, Your Information will be protected using data transfer agreements based on the EU Standard Contractual Clauses or another approved data transfer mechanism.
BUSINESS PARTNERS
We may share Your Information with our business partners and channel partners so that they can provide you with information on our products or services, or follow up on a sales lead. If you do not wish to receive promotional emails from our partners, you can unsubscribe directly in the footer of the partner’s email to you.
ENTITIES PROCESSING DATA ON OUR BEHALF
We may employ third party companies and individuals to provide services associated with the Site, to perform Site-related services (e.g., without limitation, maintenance services, database management, web analytics, and improvement of the Site’s features), to analyze use of our Site or to conduct marketing activities on our behalf (e.g., email management firms and internet advertising platforms, etc.), to perform collection services, to deliver requested goods and services to you. We do not allow Service Providers to share Your Information with others without our authorization, or to use it for their own purposes.
We may also share non-Personal Information (such as aggregated usage data and demographics, referring pages, platform types, click counts, etc.) with third parties to help us understand usage patterns for our services, etc.
GOVERNMENT AND LAW ENFORCEMENT
We may only disclose personal information to any law enforcement agency or governmental agency including to meet national security or law enforcement requirements, in response to:
A subpoena, warrant or other process issued by a court of competent jurisdiction;
A legal process having the same consequence as a court-issued request for information, in that by refusing to provide such information, we would be in breach of local law, and we or our officers, executives or employees would be subject to liability for failing to honor such legal process;
Where such disclosure is necessary for us to enforce our legal rights pursuant to the laws of the jurisdiction from which such information was gathered; or
Where such disclosure is necessary to prevent or lessen a serious and imminent threat of bodily harm to the data subject.
Business Transfers.
Total Cyber Solutions, LLC may sell, transfer or otherwise share some or all its assets, through a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. In such events, customer information is usually one of the business assets transferred. If we are acquired, a substantial portion of our assets is sold, or experience some other change in control, Your Information may be part of the assets acquired by or transferred to a third party. We will notify you of any such deal and outline your choices in that event.
SECURITY
The security of Your Information is important to us. We use appropriate technical and organizational security measures to protect Your Information from misuse, unauthorized or unlawful access or disclosure, loss, alteration, damage or destruction. These measures include:
Physical safeguards, with locked doors and file cabinets, controlled access to our facilities and secure destruction of media containing Your Information.
Technology safeguards, like the use of anti-malware, encryption, monitoring of our systems and data centers, firewalls, encrypted channels, and secure communications software, to safeguard the confidentiality of Your Information.
Organizational safeguards, like training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect personal information. Our organization privacy policies and standards also guide our handling of Your Information.
LINKS TO OTHER SITES
Our Site contains links to other websites owned or operated by other companies. If you choose to visit any linked websites, we encourage you to review their privacy statements carefully, as they may differ from ours. We do not exercise control over third party websites and we are not responsible for their content or privacy practices. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you.
Our websites may also link to co-branded websites that are maintained by Total Cyber Solutions, LLC and one or more of our business partners. We encourage you to read the privacy statements on any co-branded site to which you link for information on the privacy practices of that site.
CHILDREN’S PRIVACY
Our websites are not directed to children under 13 and we do not knowingly collect personal information from them.
NOTIFICATION OF CHANGES
This privacy statement may be changed or updated from time to time. We will post the date of the changes at the beginning of this statement. Please check this privacy statement from time to time to make sure that you are aware of our current privacy practices.
LEARNDASH LMS
What we collect and store
When you purchase from us, we’ll ask you to provide email address. We’ll use this information for purposes, such as, to:
–Send you information about your account and order
–Create your account for our LMS
If you register a free account then we will store your email address.
We store information about you for as long as your account exists.
We store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable).
We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them.
WHO ON OUR TEAM HAS ACCESS?
Members of our team have access to the information you provide us. For example, both Administrators and Group Leaders can access:
–Order information such as your enrolled courses, course progress and username / email address.
Any additional information added in your WordPress User Profile can also be visible to the administrator(s).
WHAT WE SHARE WITH OTHERS
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics/reporting tools, marketing services (such as email services like MailChimp), payment gateways, gamification programs, and third party embeds.
We share information with third parties who help us provide our orders and store services to you; for example – [insert third party platforms and short description of their purpose]
PAYMENTS
In this subsection you should list which third party payment processors you’re using to take payments on your store since these may handle customer data. We’ve included PayPal below as an example, but you should remove any of these if they are not in use on your site.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
WOOCOMMERCE
WHAT WE COLLECT AND STORE
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Note: you may want to further detail your cookie policy, and link to that section from here.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
WHO ON OUR TEAM HAS ACCESS?
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.
We share information with third parties who help us provide our orders and store services to you; for example —
PAYMENTS
In this subsection you should list which third party payment processors you’re using to take payments on your store since these may handle customer data. We’ve included PayPal as an example, but you should remove this if you’re not using PayPal.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.